Ecomify extended support is a service provided to businesses that operate in the e-commerce industry using the Ecomify Theme. . This service goes beyond the support time frame offered by after initial purchase of Ecomify Theme.
if you purchase the Ecomify Theme for your e-commerce website, you will receive a certain amount of support for a specific time period after the purchase. However, if you require further assistance beyond this time frame, you can opt for the Ecomify extended support service.
Please read our support policy if you have any questions
It is important to note that the support provided by the theme developer during the three-month period only covers bugs related to the Ecomify theme, and not new features. Any new feature requests will be considered on a case-by-case basis and may incur additional fees.
This entails:
Bug support on pre-existing features and settings within the theme
Priority email extended support and can reach with any questions regarding the theme
Does not entail:
We do not offer call support
Not include the addition of new features to the theme
Got questions? Email us at [email protected] and we will answer any questions you may have.
Theme bug support
Get help with issues affecting existing Ecomify features and settings.
Priority email access
Send theme-related questions directly to our support team during your selected coverage period.
Ecomify expertise
Work with a team that understands the theme and can diagnose supported issues efficiently.
If you need custom development, contact us so the work can be reviewed and quoted separately.
1. Select your support option.
Choose the coverage option that matches how long you want to continue receiving Ecomify support.
2. Share your store details.
Provide your Shopify store URL and collaborator code so our team can verify the store and request access when needed.
3. Contact us by email.
Send your Ecomify questions or supported bug reports during the active coverage period.
4. We review the issue.
Our team confirms whether the request falls within Extended Support and explains the next step clearly.
Extended Support continues theme-related assistance after the support period included with your Ecomify purchase. Coverage applies to supported Ecomify functionality during the option selected at checkout.
Please review our service-level agreement and support policy before purchasing. Requests outside the included scope may require a separate development quote.
Support That Continues With Your Store
Your store keeps evolving after launch. Extended Support keeps you connected to the Ecomify team for supported theme questions and bug fixes after the assistance included with your original purchase has ended.
Focused assistance for Ecomify customers who want dependable theme support beyond their original coverage window.
Keep your Ecomify support active after the assistance included with your theme purchase ends.
Get help diagnosing supported issues with existing Ecomify features and theme settings.
Reach a team familiar with Ecomify when you have a covered theme question or issue.
Avoid explaining the theme from scratch to a generalist who does not know its structure.
Know what is covered and receive a clear explanation when a request requires separate development.
Select the available support option that best fits your store and current needs.
Big thanks to Glen for helping me get rolling and solving a tricky issue with my Shopify store. His expertise and patience made all the difference, and I couldn’t have done it without him. Highly recommend!
Ellie and Glen were extremely helpful in helping my wife and I get our ecommerce business off the ground. Our website looks very professional and functions exactly as we need it. They are also very responsive and helpful. They are true partners in our business!
They solved the issue without overcomplicating it and gave me confidence in the store again.
Ellie was exceptional! She answered every single question I had along with completing what I needed done/help with in record time. I am amazed at the service she provided to an absolute stranger. I can't say enough good things!
A fantastic experience! Ellie was really helpful and assisted me with the few errors i had made on my website, super fast and highly recommended!
Ellie has gone above and beyond to assist me and building my website. I cannot express enough how easy it was to work with Ellie and have her understand my vision. I recommend her for any website build or any assistance in general.
Super helpful team—always quick to respond and really looked out for my performance and design during buildup. Great service, great prices, and very innovative team. Highly recommend!
Extended Support is for businesses using the Ecomify theme that need continued assistance after the support period included with their original theme purchase has ended.
It includes priority email access for theme-related questions and bug support for existing Ecomify features and settings during your selected coverage period.
No. New features, custom sections, styled HTML additions, and other custom-development requests are outside the Extended Support scope. Contact us if you would like that work reviewed and quoted separately.
No. Extended Support is provided through priority email and does not include phone or video-call support.
Extended Support focuses on existing Ecomify theme functionality. Issues caused by third-party apps, unsupported code, or custom modifications may fall outside the included scope and may require coordination with the relevant provider or a separate development quote.
Provide your store URL and collaborator code at checkout. When you need help, contact the support team with the relevant details, screenshots, and steps to reproduce the issue so it can be reviewed efficiently.
Your coverage follows the support option selected on this product and begins according to the terms shown at purchase. Keep your order confirmation for reference.
Review the EcomGraduates service-level agreement and support policy for the complete scope and terms.
Stay Connected to the Ecomify Team
Choose your coverage option and continue getting focused theme support from the team that built Ecomify.
