EcomGraduates Support

We're Working With You

Please watch the support video and review the guidelines before submitting your request. Complete details help us diagnose the issue faster and reduce unnecessary back-and-forth.

Support Hours

Monday–Friday, 10 AM–6 PM EST. Tickets submitted outside business hours enter the next business day’s queue.

What Helps Us Resolve It Faster

Include the affected page, exact steps to reproduce the issue, any error messages, and a screenshot or short recording. Please allow 24–48 business hours for an initial response and additional time for resolution.

Tell Us What’s Happening

Complete every relevant field so our team can begin with the right context.

Your Name

Email Address

Phone Number

Shopify Store URL

Order Number

Product

Affected Theme

Have You Edited the Theme Code?

Where Is the Issue Showing?

Include the exact page or feature name.

Can We Request Store Access?

Collaborator Code

Required when you approve a store access request.

Describe the Issue

Add links to screenshots or a short recording when possible.

By submitting this form, you confirm that the information is accurate and that you have reviewed the support guidelines.

We're Working With You

Support Hours

What Helps Us Resolve It Faster

Tell Us What’s Happening

Search

Popular products

Accordion Footer for Dawn Theme Only

Age Verification 18+ – Dawn Theme Age Check Modal

All-In-One Snippets (30+) Dawn Theme Only

Animated ATC Button – Dawn Theme Add to Cart Animation

Animated Butterfly Effect

Cart

You may like...

Uncharted Theme

Dawn Pro Store Design

Dawn Pro Migration

Dawn Custom Badges

Animated Counter Up Section for Dawn 15.3

Scroll To Top For Any Theme