GENERAL QUESTIONS

We take a data-driven approach to every project to help our clients achieve the maximum return on investment.

EcomGraduates® was founded on November 1st, 2020, however, we have about 4 years of experience as entrepreneurs, design, and 14 years in development. We've learned a thing or two along the way and can’t wait to share it with you!

Our company is owned by three dedicated individuals who are both married.
It's a close-knit group of experts in various fields, allowing us to put together the ideal dream team for each project.

We are located in United States.

We are available for our clients Monday - Friday from 12 PM to 6 pm EST. Evenings and weekends are reserved for our free time, family, and friends.

You may schedule a one on one call with us through our link.

No, and any company that promises results should be avoided. The majority of the factors that influence the success of a project are beyond the agency's control. We can, however, utilize your information to show you the available opportunity.

We are in the process of creating our own customer portal CRM.
This will allow you to receive a percentage through payment or towards your next job.
If you are a returning customer, please sign up here.

YOUR SHOPIFY STORE

This has no effect on the store's speed, but it does enable alternatives for unique landing pages.  

You have come to the right place! We start by getting to know you and your requirements through a consultation call to see if you are the right fit for us.

You can schedule a call with us through our link link.

Absolutely. We've assisted businesses in migrating from various platforms including Squarespace, WordPress, and Magento to Shopify. If you don't want to re-platform, we can put you in touch with other teams that might be able to help you.

Don't be concerned! We're here to assist you. We make every effort to accommodate all budgets.

Not to worry, we will work on your custom theme on a development store till you approve of the design 100% then will upload the theme to your store.

We regret that we cannot offer refunds on custom themes because we have invested time and effort. If you are dissatisfied with the results, we will work with you until you are completely satisfied within the limits of the proposal.

Don't worry, we always make a backup for every store we do in case something goes wrong! We've got your back.

Yes, we provide monthly retainers for development and support. For further information, please contact us.

We bill for the time, labor, and custom graphics and development that go into building a store. Please contact us and we can discuss the scope of the task over the phone or via Zoom.

You do, but we also store a backup copy of the source file. We're here to help you succeed, and you'll be able to keep anything we develop once our project is finished.

Please view our testimonials and Portfolios. We are wary of divulging our full client list and contact information

We recommend our clients to utilize screen recording tools such as LOOM to help them communicate more complicated thoughts about a problem or project more precisely.

Simply record your screen, use your voice and video to visually demonstrate your requirements.

CUSTOM BUILDS

Custom Shopify themes are Shopify shops that are created from the ground up, with no pre-existing foundation or framework. This means that practically every aspect of your internet presence may be customized. In the absence of a pre-existing foundation, there are several advantages as well as some disadvantages to choosing this option.

A huge advantage is that you may have a design that is fully original and that is 100 percent compatible with your brand. Without the need to redesign existing pieces from a pre-designed theme (such as a premium Shopify theme, which I will cover in more detail later).

Due to the fact that it is a fully functional theme built from the ground up using Boostrap 5, the process typically takes between a month and a month and a half and include design, programming, and testing for bugs.

Yes! We would be grateful if you will take the time to look at our beautiful portfolio works.

You can get in touch with us using this link right here, aor you can schedule a call with us directly here, and we will be delighted to talk about the parameters of the project with you!

ECOMIFY

Ecomify theme is a Shopify theme that is designed to help e-commerce store owners create a visually appealing and functional online store. The theme offers a variety of customizable features, such as multiple homepage layouts, product page layouts, and header and footer styles.

It also includes features like a product slider, customizable mega menu, and a responsive design that looks great on both desktop and mobile devices. Ecomify theme is built to help store owners showcase their products and improve their customers' shopping experience.

We have  tons of features on  ecomify theme!  They range from  custom quiz, bundle builder,  shippable tiktik sliders,  all features that can save you  over 300 and more!  

Here is where you can see the list of features and our documentation.  

Please follow the documentation to learn how  you can translate your own files within ecomify theme 

At our EcomGraduates, we strongly believe in the quality and effectiveness of our products. We have spent a considerable amount of time and resources in developing and refining our offerings to ensure that they meet the highest standards of excellence. As a result, we stand by our products and are confident in their ability to deliver the desired results.

Given our confidence in our products, we have made the decision not to offer trial periods. We believe that our customers will be completely satisfied with their purchase and will not require a trial period to make a decision. By not offering a trial period, we are able to maintain the quality and integrity of our products and avoid any unnecessary costs or complications associated with the trial process.

We appreciate your interest in our products and services. Please note that we do not offer refunds for digital products. Before making a purchase, we encourage you to carefully review the demo to ensure it meets your requirement as there are no refunds on digital products.

We take pride in the quality of our Ecomify theme and stand behind it with a guarantee to cover any bugs that may arise within the theme. We understand how frustrating it can be to experience issues while trying to set up and run your online store, which is why we are committed to providing a seamless and bug-free experience for our customers.

However, we would like to clarify that our bug coverage does not extend to any bugs that result from a customer's own edits to the theme code. We design our Ecomify theme to work smoothly and efficiently prior to any customer adjustments, and we cannot guarantee that it will function as intended after such edits have been made.

You can view  more of our support  by going here

you can stay updated on the release schedule for Ecomify by following the change log reports and expected dates for new arrivals. Additionally, when there is an update available, you will be notified automatically through the email that you provided when you initially made the purchase. So be sure to keep an eye out for any updates and check your email regularly to stay informed.

Unfortunately, this is just a theme and does not include the design of the store.

To access digital downloads, customers are required to relinquish their cancellation rights prior to receiving the content. Consequently, once the content is downloaded, customers are no longer entitled to request a refund as they have already forfeited their consumer rights.We regret to inform you that we cannot issue refunds for any non-tangible irrevocable goods purchased on ecomgraduates.com . This policy applies once the order is completed and the product download link is sent. As a customer, it is your responsibility to be aware of this policy before making any purchase on our website.Please note that digital products are immediately accessible, which is why we do not offer refunds for any sales made. Therefore, all sales are considered final and nonrefundable.

We appreciate your interest in our products and services. Please note that we do not offer refunds for digital products. Before making a purchase, we encourage you to carefully review the demo to ensure it meets your requirement as there are no refunds on digital products.

Read more on our refund policy.

The reason why Premium Shopify themes tend to be more costly is because of the increased value they offer in terms of design features and flexibility. These themes typically include a wide range of advanced design elements and customization options that enable store owners to create a unique and visually appealing storefront. Additionally, they often come equipped with pre-built applications that are seamlessly integrated into the code, providing users with a range of useful functions and enhancing the overall user experience. All of these features combined contribute to the premium pricing of these themes, as they provide a superior level of quality and functionality compared to standard themes.

Ecomify has been specifically engineered to optimize the performance of your online store by enhancing its speed and responsiveness, resulting in an unparalleled user experience for your customers.

When purchasing Ecomify, it means more than just receiving a theme - it means gaining access to our unparalleled customer support. We take support seriously, and are committed to answering all inquiries within a single day. This level of dedication is not commonly found among other theme providers and companies, making our service stand out as a reliable and trustworthy option for those seeking both quality and exceptional customer service.

Ecomify is a powerful tool that can greatly improve your website's conversion rates by optimizing your product pages, streamlining your checkout process, and providing valuable analytics to help you make data-driven decisions. However, it's important to note that while ecomify can help improve your conversion rates, it cannot guarantee sales.

Conversion rates and sales are two different factors that are influenced by a variety of variables, including the quality of your products, your pricing strategy, your marketing efforts, and more. While ecomify can certainly help you optimize your website and improve your conversion rates, it cannot control these external factors that ultimately determine whether or not a customer decides to make a purchase.

That being said, by using ecomify to improve your website's user experience and optimize your conversion funnel, you can increase your chances of converting visitors into paying customers. Just remember that while ecomify can help you improve your conversion rates, it cannot guarantee sales.